UKRFCU values your privacy. If you would like to request the removal of your app accounts and related data, simply send an email request to members@ukrfcu.com.
Please type “Remove App Account” in the subject line of your email and provide us with a good phone number to reach you at. One of our representatives will be in touch with you to confirm the request is valid and initiate the process.
Upon execution of this request, UKRFCU will delete all associated data held in our digital and internet banking system. This data will no longer be accessible or available to any party. Your accounts will remain active, and your account transaction history will remain in our main system as long as your accounts are open, but all Internet and Mobile Banking data will be deleted.
If you have any questions, please give us a call at any of our locations, and we will be happy to assist you.
Please note that when your account is deleted after you submit this form:
- You will no longer be able to log in to online banking or the UKRFCU mobile app.
- You will not be able to see electronic copies of past account statements. If you have opted in to receiving electronic statements and/or tax documents, your preferences will be changed to receiving paper statements and paper tax documents.
- Any activity you previously set up within online banking or our mobile app will be disabled and/or deleted. This includes account alerts and notifications, bill pay payments and payee info, external and internal transfers, scheduled or recurring transfers, and any history of any of these services. When we contact you for verification, we will review the specific impacts on you based on the features you use.
- Your UKRFCU financial accounts and loans will remain open and unaffected. This process is only used to delete your online banking account.