Your financial security is important to us, which is why we are committed to safeguarding your personal information to keep it safe and confidential.
In an event that you suspect you are a victim of identity theft or you see any unauthorized transactions and/or activity on your account, please contact us immediately at 215-725-4430 so that one of our Representatives can assist you.
If you are conducting business with UKRFCU by phone or email, our Representatives will verify your identity but will never ask you for your full Social Security Number, Online or Mobile Banking username and password, debit or credit card number, and password or pin. If you are not unsure of the identity of the caller, please hang up and call us back.
Remember, tax season is notorious for fraudsters to commit crimes, especially through social engineering. Fraudsters can attempt to steal your money or your identity by impersonating a UKRFCU employee. Experienced criminals can even do as much as spoofing our UKRFCU phone number so that their calls look as if they are coming from us.
We’re continuously monitoring your account and will keep you updated with any additional information. However, if you do notice any charges you did not make, please call us at 215-725-4430 immediately.