Managing your finances on the go has never been easier. The UKRFCU Mobile App gives you secure access to your accounts anytime, anywhere. Whether you’re checking your balance or transferring funds, it’s all at your fingertips.

What the Mobile App Can Do:

• View account balances and transaction history
• Transfer funds between UKRFCU accounts
• Deposit checks remotely
• Send and Receive Money with Zelle
• Pay bills with Bill Pay
• Set up account alerts
• UKRFCU Visa Credit/ Debit Card Management
• Locate ATMs and branches
• Secure login with biometrics (Face ID/Touch ID)
• Change personal information (e.g., address, phone)
• View Statements
• View your Credit Score
• Order new checks
• Open Secondary accounts
• Apply for loans (auto, personal, credit card)
• External Transfers
• Stop payment
• and more

As of August 4th, we introduced a fresh, seamless, and more personalized way to bank, whether you were at home or on the go.

Here’s what’s new:

• A unified experience across Online Banking and the Mobile App
• Redesigned Home Page, History Page, Account Preferences, and Remote Deposit Capture
• Refreshed Multi-Factor Authentication page for web users
• Due dates and past-due information now displayed in the Accounts widget
• Instantly view your five latest transactions without clicking into an account
• Add widgets to Favorites and personalize your homepage layout
• Collapse, expand, and reorder homepage widgets to suit your preferences
• Update the display name shown at sign-on
• Mobile users can now rename and reorder account views
• More exciting features coming soon!

Understanding Your Suffix and Member ID#

• Member ID#: This is your unique credit union number. This can be found under checking or savings when clicking on account details. Member ID is inside of ACH number, for example it is can be started from 17500000xxxxx or if savings ACH xxxxx0000, where ‘x’ sign is your member ID.
• Suffix: Each account (checking, savings, etc.) has a suffix (e.g., 0000, 0075, etc.) to identify it.

How to update Personal Information

1. Log into the UKRFCU App
2. Click on the “Settings icon” in the upper right corner
3. Click “My Settings”

• Contact information (address, Phone number)
• Primary email
• Security and Login information

Once in your profile settings, take the time to visit the other options to configure the app and alerts to your preferences.

Frequently Asked Questions (FAQ)

Q1: Is the app secure?
Yes, your security is our top priority. The app uses advanced encryption to protect your data and supports biometric login for an extra layer of safety and convenience.

Q2: What if I forget my login details?
Do not worry! Just tap the “Forgot Password” link on the login screen to reset your credentials. If you need extra help, our support team is just a phone call away.

Q3: Can I use the app while traveling outside the U.S.?
Absolutely! The app works internationally. Just make sure you’re connected to a secure and reliable internet network to keep your experience smooth and safe.

Need help?
For support, please call us at 215-725-4430 ext. 501 or visit ukrfcu.com for support.